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COVID-19 (Coronavirus) Updates

Starting June 22, 2020, New York City will enter Phase 2 of reopening. Safe Horizon is carefully monitoring the City’s phases of reopening. To ensure the well-being and safety of our clients and staff, we plan to return to onsite work more gradually. We are providing real-time updates about onsite hours and services on this page. Please check back as needed.

If you are experiencing an emergency, please call 911. To speak with an advocate, call our 24-hour hotline at 1-800-621-HOPE (4673).  

Please note that although some physical sites may not be available to provide in-person support, we are making every effort to provide virtual and telephonic services. 

You are not alone – We are here to help you. 

Hotlines, Helpline, and SafeChat 

Call our 24/7 Domestic Violence Hotline: 1- 800-621-HOPE (4673) 

Call our 24/7 Rape and Sexual Assault Hotline: 1-212-227-3000 

Chat with an advocate: visit Safehorizon.org/SafeChat 

Assistance for anyone impacted by crimes, including support for family members of homicide victims. Hours are Mon. – Fri. 9 a.m. – 5 p.m. 1-855-234-1042  


Updated Information on our Programs and Status of Specific Sites 

All Domestic Violence Shelters are operating. Please call our Domestic Violence Hotline: 1- 800-621-HOPE (4673) 

All Streetwork Project locations for homeless young people are operating.

  • The Lower East Side Drop-In Center is open to clients for limited services Monday, Tuesday, Thursday, Friday 12 p.m. – 5 p.m. Syringe exchange clients can access the showers one day a week of their choosing as well as syringe exchange at the door. Respite services are currently on pause.
  • Streetwork Project’s Overnight Site continues to conduct intakes with reduced capacity to maintain physical distancing in the residence.
  • Streetwork Project’s Outreach is operating 12 p.m. – 5 p.m. the following days: Saturday, Sunday, Monday, Tuesday and Thursday.

Our Child Advocacy Centers (CACs) in all five boroughs remain open.

All Family Justice Centers (FJCs) are closed. Staff are working remotely and calls are being answered by the FJC Administrative Teams and directed to Safe Horizon staff. Click here for contact numbers and information.

All Family Court Programs are closed. Staff are working remotely. Click here for contact numbers and information. 

All Criminal Court Programs are closed. Staff are working remotely. Click here for contact numbers and information. 

All Supervised Visitation Programs are closed.  

All Court Program Children’s Centers are closed. 

Our Anti-Trafficking Program office is doing limited in-person work by appointment, Mon. – Fri., 9 a.m. – 5 p.m. Please call our Intake Line at (718) 943-8652 or our General Line at (718) 943-8631, and leave a message with your name and a safe way to contact you by phone or email. We are checking both lines multiples times a day.

Our Domestic Violence Law Project office is closed. Staff are working remotely. Please call our Intake Line and leave a message. We are checking this number multiple times a day: 718-834-7430 ext. 1101. Oyou can send an email to christine.perumal@safehorizon.org 

Our Immigration Law Project office is conducting limited in-person work by appointment only Mon. – Fri. 9 a.m. – 5 p.m. Please call our Intake Line and leave a message. We are checking this number multiple times a day: 718-943-8632 

Our Restitution sites are closed. Staff are working remotely. Please call 646-628-6953. 

Our Counseling Center office is physically closed, however, we are providing usual therapy and counseling services over the phone. Please call 347-328-8110 for more information.

Our Community Program offices are closed. Staff are working remotely. Please call the Helpline: 1-855-234-1042 

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COVID-19 Preparedness.

The well-being and safety of our clients and staff is always our top priority.

Click here to learn more about how the COVID-19 is impacting our programs.

SafeChat is now available Mon. – Fri.  9 a.m. – 6 p.m.