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Our Hotlines

Call us for support.

For many survivors of violence, the journey to safety and healing starts with a simple phone call to one of our specialized hotlines.

Our Hotline advocates offer personalized, non-judgmental support, talk to you about your safety, provide information about resources in your community, and connect you to our programs and services.

Our confidential hotlines provide one-on-one support including:

  • Crisis counseling
  • Safety planning
  • Assistance with finding shelter
  • Information about resources

 We can assist in any language.


Our three 24-hour hotlines operate seven days a week, 365 days a year. Advocates are standing by right now to help you.

  • For help with domestic violence, please call our domestic violence hotline: 800-621HOPE (4673).
  • For help with all crimes, including support for family members of homicide victims, please call: 866-689-HELP (4357).
  • For help with rape and sexual assault, please call: 212-227-3000.
    • Or call NYC’s 311
    • In an emergency, call 911

TDD machine for hearing impaired clients for all hotlines: 866-604-5350.

Other Safe Horizon Contact Lines

Our centrally-located Community Programs work to provide ongoing support to survivors of all violence and abuse.

  • To access one of our Community Program locations, call our centralized Citywide Helplineavailable during normal business hours (Mon. – Fri. 9 a.m.- 5 p.m.), 855-234-1042.

Our Streetwork Project hotline connects homeless young people under age 24 to help.

  • The Streetwork Project hotline operates Mon. – Fri. except Wednesdays, 10 a.m.- 5 p.m, 800-708-6600.

Project SAFE provides free lock and cylinder changes to people who feel unsafe in their home in New York City.

  • Call: 866-689-HELP (4357). Leave your contact information and expect a call back during normal business hours (Mon. – Fri. 9 a.m.- 5 p.m.)

To report child abuse, call the New York State Central Register of Child Abuse & Maltreatment: 800-342-3720.

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