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COVID-19 (Coronavirus) Updates

Hotlines, Helpline, and SafeChat

Assistance for anyone impacted by crimes, including support for family members of homicide victims. Hours are Mon. – Fri. 9 a.m. – 5 p.m. :1-855-234-1042 

If you are experiencing an emergency, please call 911. To speak with an advocate, call our 24-hour hotline at 1-800-621-HOPE (4673).

Community Programs, Counseling, and Child Services

Our Child Advocacy Centers (CACs) in all five boroughs are open.

The Counseling Center is welcoming new clients for trauma therapy. We are providing our full array of clinic services remotely via telehealth. We are able to see our clients for in-person services by appointment only on an as-needed basis. Please call 347-328-8110 for more information.

Our Community Programs are conducting limited in-person work Monday through Friday by appointment only in all five boroughs. Please contact the Helpline at 1-855-234-1042 or visit our SafeChat page to reach us directly.

Our Child Trauma Response Team (CTRT) is conducting limited in-person work by appointment only on Wednesdays and Thursdays in Queens and Saturdays in both the Bronx and Manhattan. Our remote work will continue to be offered Mondays through Saturdays, servicing all clients across the 5 boroughs. To be connected with us, please contact the Helpline at 1-855-234-1042.

Streetwork

  • All Streetwork Project locations for homeless young people are operating.
    • The Lower East Side Drop-In Center is open Monday, Tuesday, Thursday, Friday 12 p.m. – 5 p.m and respite services have been reinstated. Syringe exchange clients for the remainder of the month of September can access showers any day of the week 11 a.m. and 4 p.m. Monday night services will be reinstated the first Monday in October from 4 p.m. – 6 p.m. Syringe exchange clients will only be able to access services on Mondays again beginning in October.
    • Streetwork Project’s Uptown Drop-In Center is open 12 p.m. – 5 p.m. Monday, Tuesday, Thursday, Friday, Saturday, and Sunday. We are closed on Wednesdays. New intakes for clients 18-24 years old are limited to 4 a day, 10:15 a.m. – 3 p.m. Clients under 18 years old are able to do intakes at any time. Limited on-site services include meals to go; food pantry; laundry drop-off/pick up; showers; clothing; emergency baby supplies; syringe exchange; Narcan distribution and harm reduction supplies; telehealth; remote groups opportunities and referrals.
      • Clients under 18 years old are able to do intakes at any time.
      • Limited on-site services include: meals to go; food pantry; laundry drop-off/pick up; showers; clothing; emergency baby supplies; syringe exchange; Narcan distribution and harm reduction supplies; telehealth; remote groups opportunities and referrals.
  • Streetwork Project’s Overnight Site continues to conduct intakes with reduced capacity to maintain physical distancing in the residence.
  • Streetwork Project’s Outreach is operating 7 p.m. – 2 a.m. on the following days: Monday, Tuesday, Thursday, Friday, Saturday, and Sunday.

Click here to visit the official Streetwork program page or visit Streetwork’s official Instagram page for direct updates.

Trafficking, Immigration, and Shelters

All Domestic Violence Shelters are operating. Please call our Domestic Violence Hotline: 1- 800-621-HOPE (4673)

 Our Anti-Trafficking Program office is working remotely. In-person interactions will be extremely limited and arranged by appointment, Mon. – Fri., 9 a.m. – 5 p.m. Please call our Intake Line at (718) 943-8652 or our General Line at (718) 943-8631, and leave a message with your name and a safe way to contact you by phone or email. We are checking both lines multiples times a day.

Our Immigration Law Project office is conducting limited in-person work by appointment only Mon. – Fri. 9 a.m. – 5 p.m. Please call our Intake Line and leave a message. We are checking this number multiple times a day: 718-943-8632

Court and Justice Programs

Our Family Justice Center (FJC) staff are currently working remotely. Calls are being answered by the FJC Administrative Teams and directed to Safe Horizon staff, who are working remotely. Click here for contact numbers and information.

Our Criminal Court Program staff are working remotely. Click here for contact numbers and information.

Safe Horizon Family Court Programs staff are working remotely.Click here for contact numbers and information.

All Supervised Visitation Programs are currently providing remote visits referred by the courts.

All Court Program Children’s Centers are closed. 

Our Domestic Violence Law Project staff continue to work remotely until clients and their attorneys are able to enter the courthouses for their court cases. Please call our Intake Line and leave a message. We are checking this number multiple times a day: 718-834-7430 ext. 1101. Or you can send an email to christine.perumal@safehorizon.org 

Restitution staff are currently working remotely. Staff can be reached at the email addresses and telephone numbers listed here. Please leave a message if no one answers and staff will return your call. Learn how to establish a restitution case or how to make a payment here.

Our Crime Victim Assistance Program (CVAP) advocates are currently working remotely. Click here to locate the contact information for the CVAP advocate at your local precinct.

On-Site Protocols

Here are ways we are keeping clients and staff safe while on-site:

  • We are asking clients to make appointments when possible to help maintain social distancing guidelines.
  • Both clients and staff are asked to wear masks while on-site (for anyone over the age of 2) and to maintain social distancing guidelines. Personal Protective Equipment (PPE) will be available for clients who arrive on-site without a mask.
  • Both clients and staff will be asked to sign in and provide contact information for contact tracing purposes. To learn more about contact tracing, please click here. No client information will be shared with immigration, law enforcement, or justice officials unless it becomes required by law.
  • Both clients and staff will also be asked to affirm they have not experienced any Covid-like symptoms for the past 14 days.
  • Both clients and staff will be asked if they have traveled to a state currently on New York State’s quarantine list prior to being on-site.
  • If clients or staff are not feeling well or have a fever, we are asking them to return home and clients will be offered remote services.
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