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COVID-19 (Coronavirus) Updates

Hotlines, Helpline, and SafeChat

Assistance for anyone impacted by crimes, including support for family members of homicide victims. Hours are Mon. – Fri. 9 a.m. – 5 p.m. :1-855-234-1042 

If you are experiencing an emergency, please call 911. To speak with an advocate, call our 24-hour hotline at 1-800-621-HOPE (4673).

Community Programs, Counseling, and Child Services

Our Child Advocacy Centers (CACs) in all five boroughs are open.

The Counseling Center is welcoming new clients for trauma therapy. We are providing our full array of clinic services remotely via telehealth. We are able to see our clients for in-person services by appointment only on an as-needed basis. Please call 347-328-8110 for more information.

Our Community Programs are providing remote services to clients in all five boroughs. Please call the program in your preferred borough below or use our virtual chat platform SafeChat to reach us directly.

Manhattan/Bronx Community Office
Mon. – Fri. 9 a.m.- 5 p.m.

Brooklyn Community Program Office
Mon. – Fri. 9 a.m.- 5 p.m.

Queens Community Program Office
Mon. – Fri. 9 a.m.- 5 p.m.

Staten Island Community Program Office
Mon. – Fri. 9 a.m.- 5 p.m.

Bronx Community Program Office
Tues., Wed. and Thur. 9 a.m. – 5:p.m.

Our Child Trauma Response Team (CTRT) is offering remote work Mondays through Saturdays, servicing all clients across the 5 boroughs. To be connected with us, please contact the Hotline, Helpline at  1-855-234-1042, or SafeChat.


  • All Streetwork Project locations for homeless young people are operating.
    • The Lower East Side Drop-In Center is open to clients for limited services Monday, Tuesday, Thursday, Friday 12 p.m. – 5 p.m. Syringe exchange clients can access the showers one day a week of their choosing as well as syringe exchange at the door. Respite services are currently on pause.
    • Streetwork Project’s Uptown Drop-In Center is open 12 p.m. – 5 p.m. Monday, Tuesday, Thursday and Friday. We are closed Wednesdays, Saturday and Sundays.
      • New intakes for clients 18-24 years old are limited to 3 a day, 10:30 a.m. – 3:30 p.m. Clients under 18 years old are able to do intakes at any time. Limited on-site services include: meals to go; food pantry; laundry drop-off/pick up; showers; clothing; emergency baby supplies; syringe exchange; Narcan distribution and harm reduction supplies; telehealth; remote groups opportunities and referrals.
  • Streetwork Project’s Overnight Site continues to conduct intakes with reduced capacity to maintain physical distancing in the residence.
  • Streetwork Project’s Outreach is operating 12 p.m. – 5 p.m. the following days: Saturday, Sunday, Monday, Tuesday and Thursday.

Click here to visit the official Streetwork program page or visit Streetwork’s official Instagram page for direct updates.

Trafficking, Immigration, and Shelters

All Domestic Violence Shelters are operating. Please call our Domestic Violence Hotline: 1- 800-621-HOPE (4673)

Our Anti-Trafficking Program office is doing limited in-person work by appointment, Mon. – Fri., 9 a.m. – 5 p.m. Please call our Intake Line at (718) 943-8652 or our General Line at (718) 943-8631, and leave a message with your name and a safe way to contact you by phone or email. We are checking both lines multiples times a day.

Our Immigration Law Project office is conducting limited in-person work by appointment only Mon. – Fri. 9 a.m. – 5 p.m. Please call our Intake Line and leave a message. We are checking this number multiple times a day: 718-943-8632

Court Programs

The Manhattan Family Justice Center (FJC) is seeing clients by appointment only on Mondays, Wednesdays and Fridays. Please call 212-602-2800 to make an appointment. Staten Island Family Justice Center (FJC) staff are currently seeing clients by appointment only on Tuesdays and Thursdays. Please call 718-697-4300 to make an appointment. All other FJCs remain closed at this time. Calls are being answered by the FJC Administrative Teams and directed to Safe Horizon staff, who are working remotely. Check back here for updates.

All Family Court Programs are closed. Staff are working remotely. Click here for contact numbers and information.

All Criminal Court Programs are closed. Staff are working remotely. Click here for contact numbers and information.

All Supervised Visitation Programs are currently providing remote visits referred by the courts.

All Court Program Children’s Centers are closed. 

Our Domestic Violence Law Project (DVLP) staff continue to work remotely until clients and their attorneys are able to enter the courthouses for their court cases. Please call our Intake Line and leave a message. We are checking this number multiple times a day: 718-834-7430 ext. 1101. Or you can send an email to 

Restitution staff continue to process restitution payments and are available to assist Monday through Friday, 9:00 a.m. – 5: 00 p.m. Staff can be reached at the email addresses and telephone numbers listed here. Please leave a message if no one answers and staff will return your call. Learn how to establish a restitution case or how to make a payment here.

On-Site Protocols

Here are ways we are keeping clients and staff safe while on-site:

  • We are asking clients to make appointments when possible to help maintain social distancing guidelines.
  • Both clients and staff are asked to wear masks while on-site (for anyone over the age of 2) and to maintain social distancing guidelines. Personal Protective Equipment (PPE) will be available for clients who arrive on-site without a mask.
  • Both clients and staff will be asked to sign in and provide contact information for contact tracing purposes. To learn more about contact tracing, please click here. No client information will be shared with immigration, law enforcement, or justice officials unless it becomes required by law.
  • Both clients and staff will also be asked to affirm they have not experienced any Covid-like symptoms for the past 14 days.
  • Both clients and staff will be asked if they have traveled to a state currently on New York State’s quarantine list prior to being on-site.
  • If clients or staff are not feeling well or have a fever, we are asking them to return home and clients will be offered remote services.
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