Hotline Phone Numbers

Domestic Violence Hotline:
800.621.HOPE (4673)

Crime Victims Hotline:
866.689.HELP (4357)

Rape & Sexual Assault Hotline:

TDD phone number for all hotlines:

Career Opportunities at Safe Horizon

Career Details
Position:Director of Facilities & Custodial Services
Type:EMP Employee
Reports To:Vice President
Location:2 Lafayette Street
Description:Safe Horizon offers a variety of programs for victims of crimes and domestic violence, including the provision of emergency and temporary housing in residential facilities.
The Director of Facilities & Custodial Services supervises and manages a 30+ member custodial maintenance staff. Reporting to the Vice President, Real Estate and Facilities, the Director is responsible for managing the day-to-day activities of the staff to ensure that facilities are maintained in a safe, clean, and cost efficient manner, that required safety procedures are in place, that basic facility infrastructure such as HVAC systems, boilers, and appliances, are operated and maintained in a proper and safe manner, and that facilities comply with all applicable regulatory requirements.
Responsibilities:Essential Job Functions:

• Ensure that residential facilities are maintained in a clean and safe manner at all times;

• Determine and ensure sufficient staffing. Hire and train staff as necessary;

• Ensure that basic regular daily, weekly, and monthly maintenance tasks are satisfactorily completed;

• Closely coordinate with shelter Program Directors to ensure that custodial and maintenance tasks are addressed in a timely manner;

• Establish and maintain consistent maintenance standards across the shelter system to ensure that facilities are clean and safe at all times;

• Evaluate staff performance and take action as necessary to ensure compliance with Safe Horizon policies, procedures, and requirements;

• Utilize web-based applications and other resources to manage and monitor staff responsiveness to work tickets, to identify problems, trends, and to fashion changes in procedures as necessary to address issues;

• Manage and monitor the purchasing and utilization of janitorial and other supplies purchased for the maintenance operation. Establish and maintain methods to manage, monitor and maintain supply, equipment and tool inventory;

• Maintain a thorough understanding of facility-related governmental regulatory requirements as they apply to Safe Horizon residential facilities;

• Travel to all facilities regularly to keep up-to-date with the staff and issues at each site.
Qualifications:Knowledge and Skills:
• Ability to provide concise and clear direction to staff in both verbal and written form;
• Ability to direct the activities of staff and consultants/contractors;
• Strong interpersonal, communication, and organizational skills;
• Ability to work under pressure in a calm and reassuring manner;
• Must demonstrate the ability to work independently.
• Technological competency and good organizational skills;
• Experience with supportive housing and non-profit organizations;
• Strong customer service skills, an ability to be perceptive of others, and proven ability to build strong relationships and collaborate with others;
• Bachelor’s degree, or equivalent training and experience, with a background in residential facilities operations required;
• Minimum 3 years supervising maintenance workers in a facilities management environment required;
• Working knowledge of New York City, State, and Federal regulatory requirements such as NYCDOHMH, NYCHPD, NYCDOB, FDNY, OSHA, etc. required;
• Familiarity with principles of budgeting, accounting and inventory management;
• Track record of success developing appropriate safety and/or service plans to alleviate risk and provide protection in case of fire or other emergency situations.
• Must be available to respond to issues that arise after normal business hours;
• Valid New York State driver’s license with no suspensions and fewer than 3 points required.
• Certificate or certification in a building trade, maintenance, building systems or building equipment repair preferred
• Ability to travel within the 5 boroughs.

We are an equal opportunity employer and we do not discriminate on the bases of race, age, gender, gender identity, or gender expression

All prospective job candidates must meet screening requirements, which includes a background check.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

Education:Not Applicable
Hours:Not Applicable
Days: N/A
Submit a Resume

Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.

JOIN US ON: Facebook Twitter YouTube