Hotline Phone Numbers

Domestic Violence Hotline:
800.621.HOPE (4673)

Crime Victims Hotline:
866.689.HELP (4357)

Rape & Sexual Assault Hotline:

TDD phone number for all hotlines:

Career Opportunities at Safe Horizon

Career Details
Position:Deputy Program Officer
Type:EMP Employee
Reports To:Chief Program Officer
Location:2 Lafayette Street
Description:Safe Horizon is the nation's leading victim assistance organization and each year serves over 250,000 people who have been touched by violence. Recognized as a leader responding to the changing needs of its clients, Safe Horizon is sought after for its expertise on issues of violence and victimization in the City, the state and across the country. Whether responding to domestic violence, sexual assault, child abuse, trafficking or other violent crimes, Safe Horizon helps victims and their families increase their safety, begin to heal and rebuild their lives.

The Deputy Program Officer works closely with the Chief Program Officer and Safe Horizon senior leadership to ensure successful program operations and high quality client services. The Deputy Program Officer plays a lead role in ensuring achievement of the strategic plan goal to implement effective client-centered practice that is increasingly evidence based over time. The Deputy Program Officer ensures that programs are implementing standardized client-centered safety assessment and risk management practices, while at the same time successfully achieving contracted deliverables. The DPO oversees the Research and Evaluation Department, Program Training Unit, Program Administration and the Legal Services Program.

Responsibilities:• Work closely with the Chief Program Officer to implement In-Depth Case Reviews. This includes setting strategy with the Chief Program Officer, providing guidance and support to program leaders, and advising and problem-solving with the Research and Evaluation Team.
• Lead the Research and Evaluation Department. Work closely with the Senior Director of Research and Evaluation to ensure that quality assurance and improvement initiatives are moving forward and when appropriate, develop a plan for client outcomes in programs.
• Lead the Program Training Unit. Work with the Senior Director of Program Training and program leaders to ensure that training meets the needs of staff and is furthering the client-centered practice initiative.
• Lead the Program Administration Department. This includes oversight of the emergency client assistance program; ensuring regular data reports are analyzed, distributed and used to inform decision making; overseeing budgetary issues and achievement of deliverables for key program funders.
• Oversee the Safe Horizon Legal Services Programs, including managing all personnel issues, oversight of budget, and ensuring contract compliance.
• Recruits, hires and trains appropriate staff for open positions. Regularly conducts supervision and staff meetings and provides timely and effective performance feedback through regular performance reviews.
• Partners with program and human resource leaders to manage complex personnel issues.
• In the absence of the Chief Program, represents the Chief Program Officer and provides support and guidance to program leadership.
• Provides expert knowledge in a range of areas of victimization, with a heavy emphasis on intimate partner and family violence issues.
• Maintains effective working relationships with a wide range of external stakeholders, as well as other government, private and non-profit partners.
• Represents Safe Horizon at conferences and in meetings, acting as a compelling advocate for Safe Horizon’s programs with internal and external stakeholders.
• Serves as spokesperson for Safe Horizon as it relates to victim services, including media, conferences, meetings with government officials, community-based organizations, and potential donors.
• Serves on internal committees as needed.

Qualifications:• Understanding and commitment to Safe Horizon’s mission and strategic plan.
• Superior working knowledge of intimate partner and family violence issues and experience working with diverse populations.
• Demonstrated experience developing strategic initiatives and achieving results that are client centered to ensure that client needs are built into solutions and processes.
• Demonstrated knowledge and experience assessing, developing, facilitating, and leading change strategies, with a solid understanding of how people and organizations go through the change process.
• Demonstrated managerial experience, utilizing diplomacy, tact, discretion and negotiation skills, with a successful track record of instilling direction and leadership, mentoring staff, evaluation performance, and providing performance feedback.
• Demonstrated experience interacting with and influencing the decision making of senior management through a consultative management style.
• Must possess exceptional interpersonal, communications and listening skills and possess solid time management skills.
• Must possess data analysis skills and a track record of using data to inform decisions.
• Ability to manage multiple complex issues at the same time and exercise sound judgment.
• Proficiency in Microsoft Office software.
• Willingness to travel within all New York City boroughs.


• Masters degree (e.g., MSW, M.Ed. or MPA) and at least 5 years of relevant experience or at least 10 years of relevant management experience in a large, complex, geographically dispersed social service organization addressing domestic violence.

All prospective job candidates must meet screening requirements, which includes a background check.

Education:Not Applicable
Hours:Not Applicable
Days: N/A
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Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.

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