Hotline Phone Numbers

Domestic Violence Hotline:
800.621.HOPE (4673)

Crime Victims Hotline:
866.689.HELP (4357)

Rape & Sexual Assault Hotline:

TDD phone number for all hotlines:

Career Opportunities at Safe Horizon

Career Details
Position:Clinical Improvement Specialist
Type:EMP Employee
Reports To:VP, Mental Health Treatment
Location:180 Livingston Street
SHCC is a New York State-licensed outpatient mental health clinic that specializes in the evidence-based, trauma focused treatment of child and adult survivors of crime and interpersonal violence. SHCC is also a member site of the National Child Traumatic Stress Network (NCTSN), a federal initiative charged with promoting the spread and implementation of evidence-based treatments and elevating the standard of care for traumatized children. Our services are organized round the belief that evidence based practice as a comprehensive approach to service delivery in which staff at every level participates in continuous quality improvement. Our goal continues to be the ongoing integration of the best available empirical research with equally important measures of clinical expertise and understanding of our client’s needs and values. As an evidence-based center of excellence we must enhance our ability to track client outcomes and to use this data to improve the quality of our services. The Licensed Quality Improvement Specialist plays a key role in maintaining the clinic’s compliance with all mandates (federal, state, city, funder, etc.), collection and reporting of process and outcome data, and the evaluation of services, particularly as we expand into satellites. It is critical that a client seeking services at an SHCC satellite receives the same quality of care as an individual at our Brooklyn hub.

Responsibilities:Essential Job Functions:

• Coordinates compliance activities to maintain the clinic’s status with NYSOMH, DOHMH, SAMHSA, and all other regulatory bodies and funders
• Coordinates the clinic’s Quality Improvement activities
• Works to consistently measure client outcomes, track those outcomes over time, and use this data to inform the direction and nature of services
• Responsible for creating accurate and efficient systems for tracking client demographic and utilization data
• Identifies intake trends in demographics and utilization data to influence the direction of clinical initiatives
• Participates in the adaptation of clinical models based on client demographics/needs
• Acts as the bridge between the clinic’s intake activities and evidence-based practice activities
• Coordinates with the Evaluation Specialist (Independent Contractor) to collect and report client data
• Conducts face-to-face consenting sessions as well as baseline, follow-up, and or intake assessments
• Coordinates with and provides training to clinical staff on the collection of intake measures
• Coordinates with clinical staff and Evaluation Specialist on data collection for funders

Qualifications:Required skills:

• Thorough knowledge of NYSOMH and DOHMH regulations
• Experience with clinical assessment instruments
• Ability to step back and question the reasoning behind procedures
• Excellent organizational skills, project management skills, and attention to detail
• Ability to work both independently and collaboratively in a rapidly changing and diverse environment
• Demonstrated ability in proactive problem-solving
• Excellent presentation skills (communication and PowerPoint)
• Data base management experience (or Basic Excel skills)
• LMSW or LCSW required


• Professional, internship or volunteer experience working with survivors of crime and interpersonal violence preferred
• Some outpatient experience (Article 31 clinic preferred)
• Research Experience preferred
• Spanish preferred
• Willingness to travel between Safe Horizon locations in several boroughs
• Willingness to work some early evening and Saturday hours

All prospective job candidates must meet screening requirements, which includes a background check.

Education:Master's Degree
Hours:Not Applicable
Days: N/A
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Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.

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