Hotline Phone Numbers

Domestic Violence Hotline:
800.621.HOPE (4673)

Crime Victims Hotline:
866.689.HELP (4357)

Rape & Sexual Assault Hotline:

TDD phone number for all hotlines:

Career Opportunities at Safe Horizon

Career Details
Position:Senior Case Manager Community Program
Type:EMP Employee
Reports To:Director of Community Program
Location:Brooklyn/Staten Island
Description:At Safe Horizon, we believe our clients are the experts in their own lives. In order to help a survivor of violence, we must support their right to make their own decisions and choose their own path based on what is most important to them. This is the foundation of client-centered practice. At Safe Horizon, Client Centered Practice means supporting clients as they make difficult choices in their lives around their safety.

The Community Programs provide comprehensive services, including assessment and case management, counseling, advocacy, referrals, information workshops and support groups, to individuals and families impacted by violence including domestic violence, rape and sexual assault, and homicide. Located in the communities we serve, Safe Horizon partners with local agencies to provide care to meet the myriad of needs related victims of violence. Safe Horizon Community Programs are located throughout New York City.

Responsibilities:Essential Job Functions:

· Short term counseling, crisis intervention and case management services to victims of crime, including victims of rape and sexual assault, and domestic violence that are client centered;
· Conducting intake and assessment for individuals seeking assistance;
· Providing advocacy to victims of crime on obtaining orders of protection, Office of Victims Services Compensation, applying to New York City Housing and emergency housing transfers for NYCHA residents;
· Advocating for clients for public entitlements with systems and other agencies, where necessary;
· Performing safety assessment and risk management;
· Providing information and referrals for services such as medical/hospital-related, shelters, long-term counseling, public assistance and other entitlements;
· Providing emergency practical assistance including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement;
· Assumes responsibility for some of the more complex cases;
· Co-facilitate support groups;
· Conducting educational presentations and trainings and participate in outreach events for community groups about sexual assault, domestic violence and other related topics;
· Participating in staff meetings, community meetings and relevant trainings and seminars; and
· Performing data entry into a computerized record keeping system and maintaining thorough and accurate case records and statistics.
· Participate fully in sexual violence primary prevention/community mobilization activities, such as Project Envision.
· Work with the Director to develop presentations to educate the community about sexual assault and the dynamics of domestic violence and victimization;
· Conduct prevention education workshops to students in schools and to the community at large to increase awareness of the issue of sexual assault and harm reduction / prevention strategies;
· Facilitates training programs and workshops to professional groups to promote understanding of the issues of sexual assault and assist professionals in developing strategies towards the prevention of sexual assault. Review and revise curriculums as needed for these outreach efforts;
· Administrative tasks related to conducting community education and professional training includes: outreach to schools, community groups and professionals in the form of phone calls, mailings and attendance at task force and professional meetings, scheduling outreach events, preparing for workshops and documentation of activities;
· Provide information and referrals and crisis intervention to the general public and guidance and intervention to survivors of sexual assault and their significant others;
· Assist those who call the Hotline and general office line;
· Write and submit timely reports and other administrative requirements; and
· Various other duties to be determine by supervisor.


· A Bachelor’s degree in social services or related filed
· Sensitivity towards and understanding of victimization, especially the experience of survivors of sexual violence and domestic violence;
· Strong communication and organizational skills;
· Ability to work under pressure in a calm and reassuring manner;
· Ability to generate one’s own tasks and develop creative solutions to problems;
· Basic understanding of computer and systems for managing case records
· At least two years of prior experience working as a case manager or equivalent capacity; providing direct services to victims of crime and abuse.
· Bilingual in Spanish


· Experience working with survivors of sexual violence and domestic violence and other victims of crime;
· Some supervisory experience;

All prospective job candidates must meet screening requirements, which may include a background check, credit check, finger printing and State Central Registry clearance.

If you do not wish to enter your Social Security number at this time, select NO in the “Release Authorization” section. Selecting “NO” will not adversely affect your employment application.

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

Safe Horizon is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, ages, sexes, sexual orientations, national origins, disabilities, citizen, marital, protected veteran and HIV statuses.
Education:Bachelor's Degree
Hours:Not Applicable
Days: N/A
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Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.

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