Hotline Phone Numbers

Domestic Violence Hotline:
800.621.HOPE (4673)

Crime Victims Hotline:
866.689.HELP (4357)

Rape & Sexual Assault Hotline:

TDD phone number for all hotlines:

Career Opportunities at Safe Horizon

Career Details
Position:Case Manager - Streetwork
Type:EMP Employee
Reports To:Supervising Social Worker
Description:Streetwork Project is an innovative outreach-counseling program for homeless youth in Manhattan, which utilizes a harm reduction approach. Under this umbrella, Case Managers provide comprehensive services to adolescents and young adults impacted by homelessness and involved in street activities (gangs, violence, drug use/sale and survival sex). Services provided by Case Managers include assessment, case planning, case facilitation and management, counseling, referrals, outreach, crisis transportation, daily living services (food, shower, and respite), triage counseling, recreational activities and support groups. The Case Manager coordinates with Safe Horizon supporting programs and local agencies to provide short and long term care necessary to meet the wide range of needs related to homeless adolescents.
Responsibilities:Essential Job Functions:

• Intake and assessment for individuals seeking assistance
• Triage counseling
• Engagement of adolescents into program structure (harm reduction philosophy, rules, mutual respect)
• Crisis intervention and individual counseling
• Milieu counseling
• Perform reparative interventions as part of a harm reduction approach
• Facilitate access to daily living needs (food, clothes, hygiene supplies, space to rest)
• Providing information and counseling to homeless adolescents regarding shelter options
• Advocacy on behalf of clients for public assistance and entitlements with city agencies
• Advocacy on behalf of under 18-year-old clients for Administration for Children’s Services support
• Advocacy on behalf of clients with shelter system and other social service programs
• Case management, preparation of case records, prepare monthly and quarterly statistical reports
• Mediation of internal conflicts
• Street outreach to homeless and street involved young people, as assigned
• Escort homeless youth to appropriate services and provide transportation as part of case plan
• Case conferencing
• Maintain routine administrative responsibilities to include the preparation of correspondence, maintaining files, mail, email, and telephone
• Participate at staff trainings, staff meetings and staff group process workshops
• Participate in weekly supervision.

Secondary Job Functions:

• Petty Cash reconciliation
• Identification of new resources appropriate for population
• Group facilitation depending of schedule, interest and availability
• Provide wellness and recreational (engagement) activities
• Coordinate services with other Streetwork staff and on-site legal, medical, and psychiatric service providers
• Manage events in the Drop-In Center, monitor entrance to the program, oversee concrete support to clients,
and/or serve meals
Qualifications:Knowledge and Skills:


• Compassionate approach to others and openness to new ideas
• Dynamic energy, able to multi-task and negotiate multiple demands on attention
• Non-judgmental approach and ability to empathize with others
• Clear and concise verbal and written communication skill, excellent interpersonal and organizational skills
• Genuine interest in working with disenfranchised youth and young adults


• Bi-lingual Spanish
• Understanding of harm reduction perspective
• Demonstrate the ability to work independently



• Bachelor’s Degree in social services, creative arts, liberal studies or any field related to working with youth/ or High School Diploma and a minimum of five (5) years experience working with at-risk youth.



• Experience working in a social services setting, OR
• Personal experience with street survival activities (homelessness, gangs, drug economy, sex industry) with three years separation from involvement in these activities. Deep understanding of the relationship between personal experience and professional standards.


• At least 1 year working with the homeless population, youth, or harm reduction


• Basic understanding of computer and systems for managing case records

If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

All prospective job candidates must meet screening requirements, which includes a background check.

Safe Horizon is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, ages, sexes, sexual orientations, national origins, disabilities, and citizen, marital, veteran and HIV statuses
Education:High School Degree / G.E.D.
Salary:$28,992 - $36,239
Hours:Not Applicable
Days: N/A
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Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.

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