Domestic Violence Hotline: 800.621.HOPE (4673) Crime Victims Hotline: 866.689.HELP (4357) Rape & Sexual Assault Hotline: 212.227.3000 TDD phone number for all hotlines: 866.604.5350
Safe Horizon programs have a reception area where clients check-in and wait for assistance by a Safe Horizon staff person and may wait for their court case to be called. A volunteer's role is fluid and varies according to the immediate needs of a program. Volunteers should expect to assist Safe Horizon staff in varying capacities. The primary responsibility of volunteers at the SI Criminal court office is to assist mailing out orders of protection. The volunteer may be asked to perform other administrative tasks. There may be an opportunity to greet and welcome clients and answer questions on a limited basis.
Core Responsibilities: The primary responsibility will be to assist the office in the critical role of mailing out orders of protection. The volunteer may also perform the following • Perform reception and administrative tasks, including: • Data entry, photocopying and filing • Prepare mailings • Online research • Answer phones as needed • Greet clients as they arrive and direct them to appropriate sign-in area – if needed • Develop a working knowledge of the center and the role of volunteers • Provide recommendations to improve the center’s volunteer usage Additional Tasks (may include): • Conduct initial client screening • Update program resources • Perform other related tasks assigned by Safe Horizon staff members
Qualifications: • Willingness to give time, interest and energy to fulfill goals of the program • Willingness to work in an environment where clients may be in distress • Ability to work both independently and as part of the team • Flexibility and willingness to work on a variety of tasks • Strong interpersonal skills necessary to communicate with staff and clients • Ability to work with a diverse staff and client population • Basic knowledge of Microsoft Office * Spanish speaking and/or other languages a plus This is an unpaid, volunteer position. We ask for a minimum of a 4 hour/week commitment for six months.
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