Job Opportunities at Safe Horizon

Job Details
Position:Case Manager, Queens Criminal Court
Type:EMP Employee
Reports To:Director
Location:Queens, NY

Case Managers provide comprehensive services to individual clients and families impacted by violence (domestic violence, rape and sexual assault).  Services provided by case managers include assessment, case planning, case facilitation and management, referrals, information workshops and support groups.  The Case Manager coordinates with Safe Horizon supporting programs and local agencies to provide short and long term care necessary to meet the needs related to victims of violence.


Essential Job Functions:                            

  • Provides intake and assessment for individuals seeking assistance;
  • Provides short-term crisis intervention to victims and survivors of crime with special emphasis on working with survivors of domestic violence;
  • Engages in risk assessment and safety planning;
  • Provides court orientation, criminal justice advocacy, accompaniment and support;
  • Provides information and referrals for other Safe Horizon services such as shelters and long-term counseling;
  • Provides information regarding public assistance and other entitlements, and assistance with CVB applications;
  • Provides emergency assistance including transportation, food vouchers, financial assistance, emergency cell phones, and lock replacement;
  • Advocates on behalf of clients with the District Attorney’s office, Court personnel, NYPD, NYCHA and other subsidized housing, employers, schools and other social service agencies;
  • Provides updates and assists clients in reporting any continued harassment and other violations;
  • Performs data entry into a computerized record keeping system;
  • Maintains cooperative working relationships with other service providers. 

Secondary Job Functions: 

  • Maintains routine administrative responsibilities to include preparation of correspondence, maintenance of files, mail, e-mail and telephones;
  • Performs other related duties as assigned

Required skills: 

  • Sensitivity towards and understanding of victimization, especially the experience of survivors of domestic violence;
  • Strong communication and organizational skills;
  • Excellent interpersonal skills, be assertive and well organized;
  • Ability to work under pressure in a calm and reassuring manner;
  • Demonstrate the ability to work independently;
  • Bilingual in Spanish preferred
  • Basic understanding of computer and systems for managing case records 



  • BA or BS Degree
  • One year of experience working in a social services setting or with victims of domestic violence   


  • Related work or intern experience within the criminal justice system.
All prospective job candidates must meet screening requirements, which may include a background check, credit check, finger printing and State Central Registry clearance. 
If you do not wish to enter your Social Security number at this time, select NO in the “Release Authorization” section. Selecting “NO” will not adversely affect your employment application.   
Safe Horizon is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, ages, sexes, sexual orientations, national origins, disabilities, and citizen, marital, protected veteran and HIV statuses.

Please follow this link to view complete EEO Law and complaint filing information.
Education:Bachelor's Degree
Hours:Not Applicable
Days: N/A
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Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities.
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